Refund Policy

At IRONFOX AI, we strive to provide exceptional AI content generation services and customer satisfaction.

This Refund Policy outlines the circumstances under which refunds may be requested and processed.

We are committed to resolving any issues you may have with our service in a fair and timely manner.

Credit purchases are generally final, but refunds may be considered in the following circumstances:

• Technical issues that prevent you from using purchased credits

• Service outages lasting more than 24 hours that affect your ability to generate content

• Billing errors or duplicate charges

• Unused credits from cancelled subscriptions (prorated refunds)

• Violation of our Terms of Service by IRONFOX AI

Refund requests must be submitted within specific timeframes:

• One-time credit purchases: Within 30 days of purchase

• Subscription cancellations: Before the next billing cycle

• Technical issues: Within 7 days of the issue occurring

• Billing disputes: Within 60 days of the charge

Requests submitted after these timeframes may not be eligible for refunds.

Refunds will NOT be provided in the following situations:

• Credits that have been used to generate content

• Dissatisfaction with generated content quality (subjective preferences)

• Violation of our Terms of Service or Acceptable Use Policy by the user

• Requests made after the specified timeframes

• Credits purchased with promotional discounts or free credits

• Chargebacks or disputes filed without contacting us first

To request a refund, please follow these steps:

1. Contact our support team at refunds@ironfox.ai

2. Include your account email, transaction ID, and reason for the refund request

3. Provide any relevant documentation (screenshots, error messages, etc.)

4. Our team will review your request within 3-5 business days

5. If approved, refunds will be processed within 7-10 business days

Approved refunds will be processed according to the following timeline:

• Credit card refunds: 3-7 business days

• PayPal refunds: 1-3 business days

• Bank transfers: 5-10 business days

• Cryptocurrency refunds: 1-2 business days

Processing times may vary depending on your financial institution.

For subscription-based plans:

• You may cancel your subscription at any time

• Cancellations take effect at the end of the current billing period

• Prorated refunds may be available for annual subscriptions cancelled within 30 days

• No refunds for partial months of service

• Unused credits from cancelled subscriptions may be eligible for prorated refunds

If you experience technical issues that prevent you from using our service:

• Report the issue immediately through our support channels

• Provide detailed information about the problem

• Allow our technical team time to resolve the issue

• If the issue cannot be resolved within 48 hours, you may be eligible for a credit refund

• Service credits may be provided instead of monetary refunds at our discretion